BizExpress.in is committed to high level of client services. This includes clearly communicating the cost associated with the services and the process we use to facilitate payment of fees. BizExpress.in processes all written requests for refunds. BizExpress.in will review the entire content of client’s physical, electronic, and billing file when processing the request.
Within thirty (30) days, our Company will send a written response granting the request, denying the request or requesting more information. The decision as to the response remains completely within the discretion of BizExpress.in. Refund shall be paid within 15 working days of acceptance by the client of the refund amount after communication for granting the request is sent to the client. Mode of refund shall be the same as the mode of payment by the client, e.g. if payment was made by credit card, the refund shall be sent back to that particular credit card and if the payment was made by cheque, the refund shall be sent to the same account from which the payment was made.
At BizExpress.in we would like to avoid the need or ever having to consider a refund. However, we are always aiming to be as transparent in our representation as possible. So we encourage our clients to ask their questions or communicate their concerns to our office immediately. We will then try to answer or address immediately. Such a process also permits our Company and our relation with our clients to continue to grow and improve its services.
The process of refund of fees for incomplete services are as follows :
When a payment of fees is made to BizExpress.in, it is retained by BizExpress.in in a client trust account which at such stage remains client’s money. BizExpress.in will earn the fees upon the commencement of work on a client’s matter. These fees accrue at different rates and times depending on the performance of service (e.g. obtaining Digital Signature, obtaining DIN, Name Approval, Filing, etc). If the client’s services order is completed and there are outstanding fees and costs and no money in client’s account, the client will receive a final invoice from BizExpress.in of these final fees and costs.
Alternatively, if the client’s matter is completed and all outstanding fees and costs are paid, and money still remain in the client’s trust account, that money is considered as unearned fees. In the event of case completion, BizExpress.in will promptly return all the remaining unearned fees to the client. In case, after completion of the services, there is a balance fee to be paid by the client, BizExpress.in will raise an invoice and the balance payment will be due immediately.
Refunds are separate from the normal, above process of paying, retaining, earning and returning service fees. Rather, refunds are typically the result of an incomplete service, accounting error, or other issues relating to the service.