Refund policy

The short version

• Before any work starts: full refund of our professional fee, including the GST on it.
• After work starts but before we file: pro-rata refund of our fee for the work not yet done.
• Government fees, stamp duty and third-party charges: no refund once paid, because the authority does not return them to us.
• A filing returned for correction or resubmission: we redo it at no extra fee.
• A filing rejected because of our error: full refund of our fee for that filing, or we redo it, your choice.

Everything below explains those five lines.

Before work starts

Work starts when we send you the document checklist and you send the first document, or when we file the first application, whichever is earlier. Until then you can cancel for any reason and we refund our full professional fee and the GST charged on it. If we have already paid a government fee on your instruction (for example a name reservation), that amount is deducted and the receipt is shared.

After work starts, before filing

If you cancel after we have begun (documents reviewed, forms drafted, digital signatures applied for) but before the main filing is submitted, we refund our fee less the value of the work done. We show the deduction as a list of steps completed against the steps in the service scope, so you can see how the number was reached. Third-party costs already incurred, such as digital signature certificates issued in your name, are not refundable.

Government fees are never refunded once paid

The MCA, the GST Network, the Trade Marks Registry, the Income Tax Department and state stamp authorities do not refund fees once an application is submitted, whether it is approved, rejected or withdrawn. We pass these on at cost and cannot return them. This is why every price on the site shows government fees as a separate line: you know before paying which part is ours and which is theirs.

Resubmission is included

Government portals often send a form back for correction: a name that needs a change, an address proof the examiner wants clearer, a query on a trademark application. Responding to these and resubmitting is part of the service and carries no extra fee from us. If the authority charges a fresh fee for the resubmission, that fee is passed on at cost and we tell you before paying it.

Resubmission does not cover a change of scope you ask for after filing, for example a different company name after approval or an extra trademark class. Those are quoted separately.

Rejections and our own errors

If an application is finally rejected because of an error on our side, you choose: a full refund of our fee for that filing, or we file again at our cost. Government fees for the second filing are also ours in that case.

If it is rejected because of something on your side, for example a document that turns out to be invalid, a name that conflicts with an existing trademark you did not tell us about, or a director who is disqualified, our fee is not refundable and a second filing is quoted fresh.

Monthly and annual plans

Plans for GST filing, accounting, TDS and annual compliance are billed in advance for the period. You can end a plan with 30 days' written notice. We refund the unused whole months of an annual plan after the notice period; monthly plans are not refunded for the month in progress. Filings already made in the period are not reversed or refunded.

How to ask for a refund

Write to hello@bizexpress.in or message the expert on your file on WhatsApp, quoting your reference number and the reason. We acknowledge within 2 working hours during working hours and confirm the refund amount, with the calculation, within 5 working days. Refunds are made to the account or card the payment came from, within 7 to 10 working days of confirmation, depending on the bank.

If you disagree with our calculation, tell us and a director will review it within a further 5 working days.

Where this sits

This policy is part of our terms of service. Where a signed engagement letter says something different, the engagement letter applies.